RealWear Digital Transformation for Mining

Hands-free access to work instructions, learning and expert assistance ensures that frontline technicians and operators do every job right the first time.

Problem: Skilled technicians and operators are in short supply and retiring, yet starters and technicians being upskilled or reskilled still need to be guided by a subject-matter expert.

Solution: With RealWear subject-matter videos can be recorded and viewed via a Knowledge Management System (KMS) for on-demand learning. Skills can be taught within the context of work instructions or independent from site work.

Problem: Paper-based manuals are not followed or are out of date due to their physical limitations. Errors are likely, and support escalation is unnecessarily involved too often.

Solution: With RealWear operators can follow digital work instructions on a hands free wearable, regularly updated and always accessible. Workflows can support a range of activities like troubleshooting, training, support or issue reporting.

Problem: Subject matter experts are in high demand and low in supply, resulting in extended asset downtime, high travel costs and customer frustration.

Solution: Miners can call a remote SME whenever the need arises, or view videos, schematics, and more from their hands-free wearable. Calls can be recorded into a KMS library for distribution to the rest of the workforce