HOW DOES IT WORK?
MICROSOFT TEAMS INTEGRATION
In the past when a request for maintenance was received, organisations would have had to wait for the necessary personnel to address the issues. With the Leading Edge Innovations Water Utility Connected Worker Solution, this is no longer the case. Equipped with this technology, a lesser qualified, but readily available technician can attend site. Once in front of the problem, using voice activation, this onsite technician can call and connect directly to the required expert through the Microsoft Teams integration. Through the built-in camera on the technician’s head, that expert now has real time vision on the issue. They can see the scope of the repair required, advise on strategies to fix it, immediately order any parts needed and more, fully remotely. The technician themself can see the consultant live on the in-built display which views like a 7” screen, in addition to any documents such as manuals or videos, they might need to share to help communicate any directions.
WORKFLO PLUS INTEGRATION
Utilising WorkfloPlus, Leading Edge Innovations create a custom digital workflow for any recurring maintenance or processes. Through this software, any process can be transformed into a digital format utilIising everything from maunals and screenshots through to videos and demos. This workflow can then be accessed, completely hands-free via voice commands in addition to being displayed on the built-in 7” display. This technology empowers your technicians with access to any process or resource they require, wherever they are and in any work environment or operating condition they find themselves in, working much in the same way as connecting to a consultant without the need for additional personnel. A worker can simply put on the RealWear device and be taken through the steps they need. Not only does these eliminate delays in essential work, but it is also both safer and more accurate. Any service can be recorded and reviewed via the built-in camera, as well as reported on and distributed by pdf through the Workflo Plus integration, giving your organisation complete transparency on all work completed.
HIGH IMPACT BENEFITS
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